Global Operations Associate

Flexport · Dallas, Texas, United Statesjunior

In short

▸Asistente de Operaciones Globales en Dallas, gestionando envíos por mar y aire en Norteamérica.
▸Día a día: coordinar transporte, resolver incidencias, cumplir SLAs y mejorar la experiencia del cliente con datos.
▸Destacado: oportunidad de crecimiento internacional y ser parte del equipo fundador en nuevos mercados.

Proficiency in English required

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What they ask for

✓Experiencia básica en logística o operaciones internacionales
✓Capacidad para trabajar bajo presión en un entorno dinámico
✓Habilidades de comunicación clara y resolución de problemas
✓Conocimiento básico de terminología de transporte (LCL, FCL, importación/exportación)
✓Disponibilidad para trabajar en horarios flexibles según la zona horaria
✓Capacidad para seguir procedimientos estandarizados (SOP)

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Steamship linesAir carriersIntermodalDrayage vendorsCustomsTrade lane managementWarehousingTransloadingTruckingAir operations team

Who should you write to at Flexport?

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About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Come join our rapidly growing team in Dallas , and help us make global trade easy for everyone! The Opportunity: Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution. The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure. You will: • Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. • Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery. • Follow standard operating procedures (SOP) • Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed. • Your team will: • Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team. • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements. • Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region). • Quote and invoice client shipments with responsibility to their P&L • Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed

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