Customer Engagement & Industry Advocacy – Europe

Adyen·Amsterdamlead

In short

→Liderar relaciones estratégicas con clientes clave en Europa y convertir sus experiencias en voz influyente.
→Construir consejos asesores de clientes, comunidades ejecutivas y programas de engagement para impulsar innovación y liderazgo en el sector.
→Ser el representante principal de Adyen en foros industriales, reguladores y eventos de alto impacto en Europa.

Fluent English required for internal and external communication, including public speaking

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What they ask for

✓Experiencia comprobada en liderar programas de engagement con clientes estratégicos en Europa.
✓Capacidad demostrada para construir y gestionar consejos asesores de clientes y comunidades ejecutivas.
✓Habilidades avanzadas de comunicación y presencia pública para eventos y foros industriales.
✓Conocimiento profundo de los ecosistemas de pagos europeos, regulaciones (PSD3, open banking, pagos instantáneos) y redes de tarjetas.
✓Capacidad de influir en stakeholders externos, incluidos reguladores y asociaciones industriales.
✓Experiencia en colaboración con equipos de producto, comercial y ejecutivos para integrar perspectivas de clientes en decisiones estratégica

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Customer Advisory BoardsMerchant CommunitiesExecutive Engagement ProgramsProduct Innovation LifecycleRegulatory Frameworks (PSD3, OCard NetworksIndustry ForumsWorking GroupsThought LeadershipPublic Speaking

Who should you write to at Adyen?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. As the Customer Engagement & Industry Advocacy – Europe lead, you will be responsible for elevating both Adyen’s voice and the voice of our Customers across the payments ecosystem. This role sits at the intersection of deep customer engagement, industry influence, and executive thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers. You will build and lead critical advocacy and engagement initiatives, including European Customer Advisory Boards, executive engagement programs, and merchant communities. By embedding customer perspectives directly into our product innovation lifecycle and amplifying their voices externally, you will position Adyen as a trusted strategic partner and industry leader. A key focus of this role is converting Adyen’s deep expertise into compelling market narratives, actionable insights, and influential industry participation. You will leverage Adyen’s global merchant base and scale to proactively debate and influence partners, industry bodies, and regulatory stakeholders, ensuring both Adyen and its customers shape the European payment landscape. What You’ll Do 1. Customer Advocacy & Merchant Engagement • Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe. • Build and scale merchant communities and executive engagement programs to deepen relationships and foster peer collaboration. • Partner cross-functionally to integrate merchant perspectives directly into internal product decision-making, roadmaps, and commercial strategies. • Drive adoption of community initiatives and embed advocacy throughout the entire customer lifecycle. 2. Industry & Regulatory Influence • Confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments). • Represent Adyen in key industry boards, forums, and working groups, translating complex regulatory developments into actionable insights. • Influence external stakeholders, including card networks and partners, by representing both Adyen and merchant perspectives. • Proactively leverage Adyen’s scale and customer base to drive meaningful ecosystem change. 3. Thought Leadership & Public Speaking • Lead executive conference speaking strategy, serving as a key spokesperson at high-profile industry events. • Dev

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