Technical Support Engineer

Adyen·São Paulomid

In short

→Ingeniero de soporte técnico que resuelve problemas financieros de comerciantes globales.
→Trabajas con APIs, sistemas de pagos y colaboras con equipos internos para mejorar productos.
→Destaca por ser el enlace clave entre comerciantes y equipos técnicos/financieros, con horarios flexibles en modo 'follow the sun'.

Experiencia en inglés escrito y verbal

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What they ask for

✓3 años como ingeniero de soporte técnico o consultor de soluciones técnicas.
✓Experiencia en pagos o productos financieros.
✓Habilidades avanzadas en inglés escrito y verbal.
✓Conocimiento de APIs, Postman, HTML, JavaScript y procesos técnicos.
✓Habilidades analíticas fuertes y familiaridad con sistemas contables internos.
✓Capacidad para tomar decisiones rápidas bajo presión y priorizar tareas.

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APIsPostmanHTMLJavaScriptScriptingSistemas contables internosIntegraciones estándar de intePlataforma AdyenProcesos de pagosReconciliación de pagos

Who should you write to at Adyen?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business. Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams. What you’ll do • Be the first point of contact for our merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment status amongst others). This means reactive/proactive communication in Portuguese and English with our merchants both via email and on the phone. • Educate and advise our merchants’ financial teams on how to best gain value from our platform, financial products and features. • Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations. • Be a key source of knowledge on the Adyen platform and APIs, industry-standard integration methods and best practices. • You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence). • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants. Who you are • You have at least 3 years of experience as a Technical Support Engineer / Technical Solutions Consultant, or equivalent, with exposure to payments or financial products. • Available to work 3 days on site in Morumbi/SP. We offer a relocation package from 150km away from the city, if needed. • You have excellent written and verbal communication skills in English. • You have an affinity with API's, Postman, with internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting). • You have experience in the payments industry. • You have strong finance and analytical skills and can easily get familiar with our internal accounting systems. • You have strong communication skills and are not afraid of being in direct contact with our merchants. • You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests. • You are self-driven, flexible and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered. • You’ve had previous exposure to environments rich in uncertainty and you

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