Client Success Manager

Trueml·Remote in USARemotemid

In short

→Gestionar la experiencia del cliente en un software financiero con IA para personas con problemas crediticios.
→Trabajar con clientes en sus procesos de reestructuración financiera, usando datos y automatización para mejorar resultados.
→Destaca por su enfoque humanizado y ético en tecnología financiera, con impacto social real.

Fluency in English is required for internal collaboration and client communication.

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What they ask for

✓Experiencia previa en gestión de clientes en sectores financieros o SaaS.
✓Capacidad para comunicar ideas complejas de forma clara y empática.
✓Habilidad para analizar datos de clientes y traducirlos en acciones concretas.
✓Proactividad para resolver problemas y anticipar necesidades del cliente.
✓Conocimiento básico de productos financieros o de reestructuración de deudas.
✓Disponibilidad para trabajar en un entorno dinámico y orientado a objetivos.

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Who should you write to at Trueml?

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Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

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