Business Systems Lead, Sales Technology

Lyft · Toronto, Canadasenior

In short

▸Líder técnico de sistemas comerciales para publicidad en Lyft, centrado en Salesforce y flujo de ventas.
▸Diseña y gestiona integraciones con sistemas de pedidos, facturación y servidores de anuncios, con enfoque en cumplimiento y escalabilidad.
▸Destaca por liderar el uso responsable de IA en el equipo y ser el dueño del camino técnico de la publicidad digital.

Proficiency in English required for collaboration across global teams.

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What they ask for

✓7+ años en roles de sistemas empresariales con enfoque en Salesforce
✓3+ años liderando diseño y entrega de soluciones
✓5+ años de administración y configuración avanzada de Salesforce
✓3+ años desarrollando soluciones personalizadas con Apex y Lightning
✓2+ años liderando equipos de 3+ ingenieros o analistas
✓Experiencia comprobada en programas grandes de CRM o sistemas comerciales

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SalesforceApexLightningRESTPlatform EventsWorkatoBoomiMuleSoftOrder Management System (OMS)Ad Server

Who should you write to at Lyft?

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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are hiring a Business Systems Lead to own the sales technology behind Lyft Ads. As the senior technical owner of the Lyft Ads CRM and commercial systems, you will lead solution design across Salesforce and the connected ad-sales stack and own the architecture for how ad deals move from opportunity through order management and billing. You will work alongside a team of Salesforce engineers and partner closely with Ads Sales, Sales Operations, Ad Operations, Finance, Legal, and the Media engineering teams. This is a hands-on leadership role for someone who knows ad-sales operations and can build the systems that run them. Responsibilities: • Own the Salesforce architecture for the ad-sales lifecycle, from lead sourcing and opportunity creation through Order Management System (OMS) integration, contract execution, delivery reconciliation, and billing. • Identify problems and opportunities across the Ads sales technology stack and shape them into scoped, funded initiatives. • Lead requirements with Ads Sales, Sales Operations, Ad Operations, Finance, and Legal partners, and translate them into functional and technical designs. • Own the integrations that connect Salesforce to the ad-sales ecosystem, including order management and contract systems, the ad server, and billing, through middleware such as Workato or Boomi. • Drive AI best practices across the Sales Technology team, modeling effective usage and ensuring all AI-generated output meets Lyft's standards for quality, security, and performance. • Guide the evolution of the Ads CRM platform, including the media-specific data model (agency, advertiser, and brand hierarchies, insertion orders, and flights) and own the Ad Sales Technology roadmap . • Lead contract lifecycle management for Ads, including intake automation and Salesforce integration. • Remain hands-on across objects, flows, validation rules, Apex, and Lightning, and set the technical standard through design review, code review, and design documents that account for failure states, scalability, and supportability. • Keep the Ads order-to-cash chain auditable through SOX compliance, segregation of duties across systems, data quality, and change management. • Maintain platform reliability by monitoring performance, supporting incident resolution, leading postmortems, and driving automation. • Partner with Ads and business leaders on prioritization, mentor the engineering team, and support hiring through interviews and calibrated recommendations. • Brief Ads and Finance leadership on delivery status and the tradeoffs behind prioritization decisions. Experience: • Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience. • 7+ years of experience in a Salesforce-focused business systems, engineering, or analyst role, including 3+ years leading solution design and delivery. • 5+ years of hands-on Salesforce administration and configuration, with at least one active Salesforce certification (for example, Administrator, Advanced Administrator, or Platform App Builder). • 3+ years building custom Salesforce solutions with Apex and Lightning. • Delivered 3 or more integrations between Salesforce and external order management, ad server, or billing systems using REST, platform events, or middleware such as Workato, Boomi, or MuleSoft. • 2+ years providing technical direction to or leading a team of 3 or more engineers or analysts. • Led end-to-end delivery of at least 2 large CRM or commercial-systems programs, from requirements through adoption. • Demonstrated experience

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