Senior Manager, Customer Engineering UKI

Cloudflare · Hybridsenior

In short

▸Liderar un equipo de ingenieros de clientes en Reino Unido e Irlanda, enfocado en el éxito técnico y comercial del cliente.
▸El día a día implica mentoría, diseño arquitectónico, validación técnica y uso de IA para optimizar flujos de trabajo.
▸Destaca que el rol se centra en soluciones innovadoras con IA para problemas 'normalizados' del Internet.

Fluent English required for customer and internal collaboration.

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What they ask for

✓Liderazgo comprobado de equipos de ingeniería de clientes o similares.
✓Experiencia en gestión de cuentas estratégicas con impacto en retención y expansión.
✓Capacidad para diseñar soluciones técnicas a nivel de arquitectura para clientes complejos.
✓Conocimiento profundo de redes, seguridad y aceleración de contenido (CDN).
✓Experiencia usando IA para automatizar tareas y mejorar procesos técnicos.
✓Habilidades sólidas de comunicación y presentación con audiencias técnicas y ejecutivas.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Cloudflare PlatformCDNDDoS ProtectionWAFDNSTLS/SSLAPIsPythonBashCI/CD

Who should you write to at Cloudflare?

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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. What you will do as a Manager, Customer Engineering The Manager, Customer Engineering leads a team of Customer Engineers (CE) who own the full customer technical journey from initial discovery through long-term adoption, retention, and account expansion. Sitting within the GTM organization and reporting to a Customer Engineering Senior Leader, you will be responsible for building, coaching, and enabling a high-performing team of quota-carrying technologists. You will ensure your team leverages AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design, technical validation, and the delivery of measurable business outcomes across the entire customer journey. This is a player-co

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