Customer Experience Specialist - German Speaker

Perk·Berlinjunior

In short

→Especialista en experiencia del cliente que atiende consultas en alemán para clientes en Alemania, Suiza y Europa.
→Resuelve incidencias por correo y teléfono, documenta interacciones y colabora con equipos internos para resolver problemas.
→Destaca por trabajar con herramientas de IA integradas en el día a día, con enfoque en eficiencia y experiencia 7 estrellas.

Fluency in English and German required

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓Fluidez en alemán e inglés
✓Experiencia previa en atención al cliente con alto volumen de consultas
✓Enfoque estructurado y detallista
✓Capacidad para manejar múltiples tareas simultáneamente
✓Conocimiento básico en finanzas o contabilidad (deseable)
✓Disponibilidad para trabajar con herramientas de IA en el flujo de trabajo

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AI-enabled toolsInternal ticketing systemCustomer support platformEmail and phone communicationKnowledge baseCollaboration toolsCRMExpense management softwareTravel booking platformInternal documentation systems

Who should you write to at Perk?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. com to learn more. About the Role Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence. In this role, you’ll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency. What we offer 30 days of annual leave to rest and recharge, plus all public holidays. Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket. Competitive compensation paired with equity in Perk. Unforgettable team experiences, including our annual summer party. Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones. Flexible compensation options to help your money go further. 17 weeks of paid parental leave during your child’s first year. 16 paid volunteer hours each year to give back to causes you care about. Up to 20 “Work From Anywhere” days annually to explore the world while staying connected. A fully paid four-week sabbatical after five years with Perk. Interview Process Talent Acquisition Interview - 30mins Virtual Assessment + Team manager interview - Virtual Final interview - 30mins In Person AI at Perk AI is embedded in how we work across every function.

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.