Fraud Operartions Associate

Brex · San Francisco, California, United Statesjunior

In short

▸Asistente de Operaciones de Fraude en Brex, gestionando casos diarios de fraude en transacciones y cuentas.
▸Trabajas en equipo con ingenieros y productos para mejorar sistemas de IA y procesos operativos de alto impacto.
▸Destaca por tener autonomía para liderar proyectos y reducir pérdidas por fraude en una empresa en crecimiento.

Bilingual (Spanish/English) required, with ability to thrive in a fast-paced, customer-foc

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What they ask for

✓Experiencia previa en operaciones de fraude o análisis de riesgos
✓Capacidad para tomar decisiones basadas en riesgo en tiempo real
✓Habilidades analíticas y atención al detalle para manejar casos complejos
✓Capacidad de trabajar en entornos de alta presión con múltiples prioridades
✓Habilidades de comunicación para colaborar con equipos cruzados
✓Disposición para trabajar tres días a la semana en oficina en San Francisco

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Sistema de detección de fraudeHerramientas de análisis de riProcesos escalables de gestiónIA y automatizaciónPlataforma de gestión de pagosSistemas de control de identidWorkflow de investigación de cHerramientas de monitoreo de tDashboard de métricas de fraudPlataforma de gestión de incid

Who should you write to at Brex?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. Where you’ll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work! What you’ll do As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud. Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business’s ability to scale and make risk-based and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, thus ensuring Brex scales safely and sustainably. As Brex scales, the pressure of fraud increases as well. Responsibilities Case Management: • Own and work associate level queues that are assigned to the Fraud Operations team • Develop and implement scalable operational processes for fraud management • Make risk-based, subjective decisions on high-value/risk transactions & account offboardings • Achieve company-level goals around financial fraud losses Case Escalations & Incident Handling • Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love • Participating and helping in streamlining fraud operational workflows around transaction review and account investigations • Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps Project & Roadmap Ownership • Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy •

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