Customer Success Manager — Japanese & Korean Speaking (Remote)

Dropbox·Remote - JapanRemotemid

In short

→Gestión de clientes post-venta para cuentas B2B en Dropbox, con enfoque en valor, adopción y retención.
→Relación directa con ejecutivos y administradores técnicos, traduciendo necesidades en soluciones prácticas.
→Requiere dominio avanzado del japonés y coreano, con trabajo remoto desde cualquier lugar.

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The questions they'll ask you

1. ¿Cómo has traducido necesidades técnicas de un cliente japonés en una estrategia de adopción de producto?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia comprobada en Customer Success en entornos B2B SaaS.
✓Dominio avanzado del japonés y coreano (oral y escrito).
✓Capacidad para trabajar con administradores técnicos y líderes empresariales.
✓Habilidades técnicas para entender plataformas de colaboración y seguridad.
✓Enfoque orientado a resultados, con experiencia en retención y crecimiento.
✓Capacidad de influir en múltiples partes interesadas en organizaciones complejas.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Dropbox platformSaaSCustomer SuccessAccount strategyProduct adoptionStakeholder engagementRenewal managementNet Revenue Retention (NRR)Technical fluencyCross-functional collaboration

Who should you write to at Dropbox?

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Role Description As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR). You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox. You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams. You will partner closely with Sales and cross-functional teams to align on account strategy, navigate technical and commercial complexities, mitigate renewal risks, identify appropriate growth opportunities, and deliver successful customer outcomes. The successful candidate is results-driven, commercially minded, technically savvy, and customer-focused. They are comfortable navigating complex customer organizations, taking ownership of customer strategy, and influencing both technical and business stakeholders. They bring strong Customer Success experience and a demonstrated ability to drive adoption, manage risk, support successful renewals, and deliver measurable retention and growth outcomes in a B2B SaaS environment. Responsibilities • Build strong relationships across customer organizations, serving as a trusted advisor to executive sponsors, business leaders, technical administrators, and other key stakeholders. • Take ownership of the customer strategy across an assigned portfolio, setting priorities and proactively driving adoption, value realization, stakeholder engagement, retention, and growth. • Develop strong technical fluency across the Dropbox platform and confidently engage with IT administrators on questions involving product capabilities, security, configuration, integrations, governance, and customer workflows. • <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qo

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